Support
Answers to the questions we get most about WebMate: AI Chat, and a direct line to a person if none of them fit.
Contact support
Email us with your device model, iOS version, the app version, and what you were doing when it went wrong. We answer every message, usually within two business days.
WebMate is published on the App Store by VIIONR INFOTECH PRIVATE LIMITED.
How do I link WhatsApp?
On the phone that has the WhatsApp account, open WhatsApp > Settings > Linked Devices > Link a Device, then scan the QR code shown in WebMate. Keep WebMate open until your chats load.
WhatsApp logged me out.
WhatsApp can sign out linked devices after a period of inactivity or when you remove them from Linked Devices. Open WebMate and link again with a new QR code.
How do I turn on Face Lock or a PIN?
Open the side menu and switch on Face Lock or PIN Lock. Only one can be on at a time, so turn the other off first. Face Lock needs Face ID set up in iOS Settings.
AI chat is not answering.
AI chat needs an internet connection. Check that you are online and try again in a moment.
How do I cancel WebMate Premium?
Open iOS Settings > [your name] > Subscriptions > WebMate and tap Cancel Subscription. You keep Premium until the end of the period you paid for.
How do I restore Premium or get a refund?
Open Settings in WebMate and tap Restore while signed in with the Apple Account you subscribed with. Apple handles all payments and refunds; request a refund at reportaproblem.apple.com.