AI Customer Support Agent

Deployed an LLM-powered support agent that handles 80% of incoming tickets autonomously.

The Problem

FinBridge was spending 40 hours per week on repetitive tier-1 support. Customers waited 8+ hours for responses. The support team was burning out.

Our Solution

We built a custom RAG-based AI agent trained on their knowledge base, product docs, and historical ticket resolutions. Integrated with their existing Intercom setup with a clean human-handoff flow.

The Result

80% of tickets resolved without human intervention. Average response time dropped from 8 hours to 90 seconds. Support team now focuses on complex, high-value issues.

Tech stack

AI AgentsLangChainOpenAINext.jsSupabase

Let's build together

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