Support
Answers to the questions we get most about Tomator VPN – Fast & Secure, and a direct line to a person if none of them fit.
Contact support
Email us with your device model, iOS version, the app version, and what you were doing when it went wrong. We answer every message, usually within two business days.
Tomator VPN is published on the App Store by VIIONR INFOTECH PRIVATE LIMITED.
The VPN will not connect.
Check that you are online, then try a different server. If iOS asks to add a VPN configuration, tap Allow. If it still fails, delete the Tomator VPN profile in iOS Settings > General > VPN & Device Management > VPN, open the app and connect again.
Why do I have to accept data processing to connect?
The VPN has to register your device's WireGuard public key with a server to create the encrypted tunnel. Analytics, advertising and attribution are separate and only run if you agree.
Do you keep logs of what I do?
No. We do not log your browsing history or the content of your traffic. We only process what is needed to run the connection, as described in the Privacy Policy.
Speeds are slow.
Pick a server closer to you, or allow location access so the app can suggest the nearest one. Switching between Wi-Fi and mobile data can also help.
How do I cancel Premium?
Open iOS Settings > [your name] > Subscriptions > Tomator VPN and tap Cancel Subscription. You keep Premium until the end of the period you paid for. Cancel at least 24 hours before a trial or period ends to avoid the next charge.
How do I restore Premium or get a refund?
Tap Restore Purchases in the app while signed in with the Apple Account you subscribed with. Apple handles all payments and refunds; request a refund at reportaproblem.apple.com.