Support
Practical help, troubleshooting information, and public policy links for CiviBuild users and Google Play reviewers.
Check units and dimensions
Confirm metric or imperial units and review every dimension before calculating.
Verify before procurement
Add suitable waste allowances and confirm quantities with drawings, suppliers, and qualified professionals.
Include useful support details
Send the app version, Android version, calculator name, selected units, and a screenshot with sensitive values removed.
Frequently asked questions
Does CiviBuild work offline?
Core calculators and locally saved estimates work on the device. Internet access is used for advertising, consent, and public support or policy pages.
Are calculations a replacement for an engineer?
No. Results are planning estimates and must be checked against approved documents, site conditions, local codes, suppliers, and qualified professional advice.
Where are saved calculations stored?
Saved calculations and settings are stored locally, subject to Android backup and device-transfer settings.
Why am I seeing ads?
The free app is supported by banner and optional rewarded advertising supplied through Google AdMob. Privacy choices are available where required.
How do I report an incorrect result?
Email support with the calculator name, all input values and units, the expected result, the result shown, app version, and a screenshot.
Email support
Do not include confidential project drawings or personal information unless it is necessary for your request.
support@approtic.in